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01.09 2020
Price Transparency is Coming: what Does it Mean, and Will You Be Ready?

Price Transparency is Coming: What Does it Mean, and Will You Be Ready?

If you’ve been keeping up with healthcare news recently, you’ve seen a lot of chatter regarding a concept called “price transparency.” While it has variations in meaning, the idea is that consumers should know in advance the cost and quality.... READ MORE

11.20 2019
Engaging a Member Where They Are, Not Where You Think They Should Be

Engaging a Member Where They Are, Not Where You Think They Should Be

Think about the last time you bought a car. The salesman probably spent an hour with you explaining all of the features and how to use them after you had already bought the car and signed the papers. It could seem like a waste of sales hours.... READ MORE

10.30 2019
The New HRA: Great Options Mean Great Complexity

The New HRA: Great Options Mean Great Complexity

In October 2017, the Trump Administration issued an Executive Order instructing Federal agencies to propose rulemaking on several key areas focused on promoting health care choice and competition. The three main aspects of the order included.... READ MORE

9.18 2019
How Enhanced Direct Enrollment Provides the Kickoff to a Seamless Customer Experience

How Enhanced Direct Enrollment Provides the Kickoff to a Seamless Customer Experience

Open Enrollment is upon us once again! Beginning on November 1st (and through December 15), individuals can select or renew an individual exchange plan (on or off marketplace). For the millions of individuals in these plans.... READ MORE

9.05 2019
As the Healthcare Landscape Evolves, New Provider Models Emerge

As the Healthcare Landscape Evolves, New Provider Models Emerge

We recently discussed how vertical integration and merger and acquisition activity is transforming the health care industry. A major focus of that integration is provider networks, including academic medical centers, community hospitals and.... READ MORE

8.21 2019
Will The Script Be Flipped on Drug Pricing?

Will The 'Script' Be Flipped on Drug Pricing?

The State of New York recently audited CVS's performance on its Empire Drug Plan (over 1.1 million active and retired state and local government employees). The results showed that CVS, the plan's pharmacy benefits manager (PBM) failed to pass.... READ MORE

7.31 2019
Will Health Care Consolidation Lead to Innovation?

Will Health Care Consolidation Lead to Innovation?

Health care spending in the United States continues to escalate and is hovering around 18% of Gross Domestic Product (GDP). A recent worldwide Kaiser Family Foundation analysis shows that 2017 U.S. health spending per person was.... READ MORE

7.10 2019
The Surprise Medical Billing Epidemic: Does a Magic Fix Exist?

The Surprise Medical Billing Epidemic: Does a Magic Fix Exist?

What is Surprise Medical Billing?
Surprise medical billing occurs when a patient with insurance receives medical care from a provider who isn't contracted with that patient's health plan for services.... READ MORE

6.18 2019
How to Meet the Rising Demand of Level-Funded Plans

How to Meet the Rising Demand of Level-Funded Plans

Level-funded health plans are quickly gaining popularity as a way for groups of all sizes to introduce cost predictability into their health plans. Their most attractive feature is integrated stop-loss coverage, provided by.... READ MORE

6.05 2019
How the ACA Performed During 2019 Open Enrollment

How the ACA Performed During 2019 Open Enrollment

About 8.4 million people signed up during the Affordable Care Act's open enrollment period for 2019 coverage. That's 3.8 percent fewer enrollees than the previous year's open enrollment, which drew in 8.7 million new members.... READ MORE

3.07 2019
Enhanced Direct Enrollment: Changing the Game in the Individual Marketplace

Enhanced Direct Enrollment: Changing the Game in the Individual Marketplace

By now, the secret is out that healthcare reform is a complex and ever-evolving program that even some industry professionals still struggle to completely understand; not to mention the average consumer.... READ MORE

2.19 2019
Improving Provider Relationships Using a CRM

Improving Provider Relationships Using a CRM

Your CRM system is a tried and trusted sales tool, but if all it does is help you sell, you're missing out on incredible value. By leveraging your CRM to track and manage relationshipswith providers, you can get more from your investment.... READ MORE

2.05 2019

Customize Your CRM to Create a Frictionless Customer Experience

Most customers describe interactions with their health plans as confusing, disjointed, and redundant. Given how frustrated and disoriented members feel, improving the member experience must be a top priority for health plans.... READ MORE

1.24 2019

Your CRM Platform Can Do So Much More

Contrary to popular belief, customer relationship management (CRM) tools are not limited to sales and service case tracking. Although CRM platforms were originally developed to manage the sales process, the tools available.... READ MORE

1.09 2019

The Continued Resurgence of Small Group Plans

Two years ago, we wrote about the speculation throughout the industry of the death of small group plans. The thought was at the time that due to continually rising healthcare costs, lack of penalties for not offering health insurance.... READ MORE

12.20 2017

Partnership: The Harmony of Trust, Communication & A Shared Vision

When you think about the word 'partnership,' what images come to mind? Some may say shaking hands, others may say a signed contract, and still others may see images of long-lasting relationships that continue far into the future.... READ MORE

11.27 2017

Technology and Process Change: What's a Moon Pie Without the RC Cola?

A few weeks ago, a couple of us from Colibrium attended DreamForce, the gargantuan SalesForce conference held in San Francisco, to hear about new products, gain learning in over 2,700 breakout sessions and promote networking and partnerships.... READ MORE

11.09 2017

Group Open Enrollment: Make Your Systems Work for You, Not the Other Way Around

Over the years, one of the most active practices we have had has surrounded the automation of the Group (especially Small Group) quoting and enrollment processes. In the pre-ACA days, much code was written (and blood spilled) over the complexities of selling business.... READ MORE

10.18 2017

4 Strategies for A Smoother Open Enrollment

People who work in healthcare often refer to Open Enrollment as O.E., but that's not just an abbreviation, it's also the sound customers make when going online to shop for plans. Oh! Eeeee! For people buying qualified health (exchange) plans, the shopping experience is often confusing and overwhelming.... READ MORE

10.05 2017

Tomorrow's Analytics And Why You Need to Be Collecting Data Now

Are you ready to harness the power of analytics and predictive models? You want to understand where prospects are coming from, who your most effective brokers are, which products are bundled together the most, what percentage of policies have payments up-to-date.... READ MORE

9.04 2018
HGS Colibrium Releases the Forward™ Apps to revolutionize Member, Broker & Provider Management

HGS Colibrium Releases the Forward™ Apps to revolutionize Member, Broker & Provider Management

HGS Colibrium Inc ("Colibrium"), a proven leader in integrated software solutions designed for the health insurance industry, officially launched the Forward™ Apps, a collection of integrations for two prevalent Cloud CRM platforms.... READ MORE

5.12 2017

The Sleepless Health Plan Executive

Calling all health plan executives! Come join your peers from plans around the country for a discussion about the issues impacting your business. This relaxed roundtable gives you an opportunity to share thoughts and ideas with your peers outside of the office.... READ MORE

6.21 2016

HGS Colibrium, Inc. Partners with Health Alliance Medical Plans to Implement Tuo® Marketplace

HGS Colibrium, Inc., ("Colibrium"), a subsidiary of Hinduja Global Solutions Limited (HGS) (Listed on NSE & BSE, India), the proven leader in integrated Sales and Service automation solutions designed specifically for the health insurance industry, has partnered with Health Alliance Medical Plans to implement Colibrium's Tuo® Marketplace to provide a sales-automation solution for individual and group markets.... READ MORE

12.02 2015

HGS Colibrium, Inc. Launches New Website and Re-Branding

HGS Colibrium, Inc. ("Colibrium"), the proven leader in integrated Sales and Service automation solutions designed specifically for the health insurance industry, officially launched a new, more intuitive website for clients and prospective customers within the health insurance industry. Colibrium also introduced a new corporate brand and logo to better reflect the company's evolution and vision for the future..... READ MORE

5.22 2015

Colibrium Business Process Outsourcing (BPO) Achieves Record 2014 Growth and 2015 Open Enrollment Results

Colibrium, an HGS company and the industry leader in telesales, member service and retention BPO solutions for health plans, today announced record 400% client growth in 2014 and record breaking open enrolment results for health plans. The company announced conversion rates for clients as high as 68%, growth in ancillary sales and additions to their robust BPO and software solutions for health plans. The company has also expanded geographically to additional multilingual markets to support its health plan clients' member service and call center initiatives..... READ MORE

3.28 2015

Hinduja Global Solutions Acquires US-based Colibrium

Cloud-based sales, service and wellness automation platform enhances Hinduja Global Solutions' healthcare market leadership position..... READ MORE

3.25 2015

Colibrium Announces First Whitepaper in Health Plan Thought Leadership Series

Colibrium's first whitepaper in the series provides health plans with actionable advice and insights on CRM for Medicare and Medicaid and is entitled "CRM in Health Insurance: Engagement & Enrollment in Medicaid and Medicare."..... READ MORE

3.05 2015

Colibrium's Don Searing & Affinity Health Plan's DeWitt Smith to Speak in Webinar, "How Health Plans Are Using CRM to Obtain, Engage, and Retain Medicaid and Medicare Members

Colibrium's Senior Director of Product Evangelism, Don Searing, and Affinity Health Plan's Senior Vice President of Sales & Retention, DeWitt Smith, will be hosting a complimentary webinar for health plan executives on March 5th, 2015 at 2:00 PM ET. The webinar will discuss how Affinity is leveraging Colibrium's CRM solution to increase membership, provide improved member service and enroll and retain more members..... READ MORE

2.24 2015

COLIBRIUM TO SPEAK AT "2015 MEDICARE MARKETING & ENROLLMENT STRATEGY" WORLD CONGRESS CONFERENCE

Colibrium Partners LLC., the leading provider of sales, service and wellness automation software & BPO solutions, today announced that Don Searing, Senior Director of Product Evangelism at Colibrium, will speak at the 2015 Medicare Marketing, Enrollment Strategy Summit presented by World Congress. The event will take place February 25-26 in Orlando, FL at the DoubleTree by Hilton Orlando at SeaWorld..... READ MORE

10.02 2014

Colorado HealthOP Selects Colibrium to Support Member Sales and Service Initiatives

Colibrium today announced Colorado HealthOP is the latest client to use Colibrium's acquisition, engagement and retention business process outsourcing (BPO) solution. Colibrium will provide open enrollment assistance with the CO-OP's member health and retention initiatives while integrating with existing processes and technology to provide a seamless customer-focused shopping experience..... READ MORE