Implementing a CRM is a time-consuming and costly endeavor, but it doesn’t have to be. Tuo 360—an overlay that instantly transforms SalesForce and Dynamics into health plan-specific solutions—removes the barriers to your CRM success. All departments, from sales and marketing to compliance, service and more, can leverage a single resource to manage their business at all levels. Tuo 360 will revolutionize the way you work.
Key metrics, reporting and analytics, campaign performance, task prioritization—it’s all organized and displayed within our dashboard visualization. Regardless of your role, you gain visibility into your entire business. See which channels are excelling and which ones need attention. Manage appeals, grievances and credentialing. Proactively manage quoting, enrollment, renewals. It’s the ultimate, 360-degree solution across all member touch points.
Enhance your campaign precision, reach and response effectiveness through segmentation and analytics.
With real-time, integrated, seamless enrollment and automated workflow, you can improve agent and conversion performance.
Gain real-time visibility across
products, departments and
Improve the customer experience with easy access to member details and quality “1x data entry.” That means information is submitted once—and it’s accessible across all departments.
Eliminate the manual processes that are slowing your team down. Implement marketing, sales and service automation to nurture relationships. Increase operational efficiency and gain the synergies enabled by sharing data across your enterprise, streamlining every customer interaction.
From defined contributions and benefits, private exchanges, subsidies and eligibility to addressing issues around young, aging and high-risk populations, your business is complex and constantly changing. Tuo 360 provides the flexibility and tools to proactively address changes, opportunities and threats.
Our health plan-specific CRM overlay increases acquisition and retention rates, as well as revenue per member through upselling and cross-selling opportunities.